Refund policy

30-Day Return Policy

We want you to feel confident in your Broken Wing Heritage Co. purchase. You may request a return within 30 days of delivery.

Return eligibility

To qualify for a return, an item must be unworn, unwashed, unused, and in its original condition with any tags or original packaging. Proof of purchase is required.

To begin a return, contact us through our Contact page. If your return is approved, we will provide return instructions. Items sent back without prior authorization may not be accepted. Please do not return products directly to the manufacturer or fulfillment provider.

Return shipping

Customers are responsible for return shipping costs on standard returns, including returns related to size, fit, or preference. Original shipping charges are nonrefundable.

If your item arrives damaged, defective, or incorrect, Broken Wing Heritage Co. will cover the appropriate replacement or refund costs.

Damaged, defective, or incorrect items

Inspect your order when it arrives. Contact us within 30 days of delivery if an item is damaged, defective, or incorrect. Please include your order number, a description of the issue, and clear photographs showing the problem.

After review, we may provide a replacement or refund. Damaged or defective products generally do not need to be returned unless we provide different instructions.

Exchanges

The quickest way to receive a different size or color is to request a return of the original item and place a new order after the return is approved. Product availability is not guaranteed.

Cancellations and order changes

Many Broken Wing products are produced specifically after an order is placed. Cancellation or change requests should be submitted within two hours of purchase. We will make every reasonable effort to accommodate the request, but changes and cancellations cannot be guaranteed once production begins.

Nonreturnable items

We cannot accept returns of:

• Items that have been worn, washed, altered, or damaged after delivery  
• Personalized or individually customized products  
• Gift cards  
• Final-sale items  

Refunds

We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to the original payment method. Please allow up to 10 business days for your bank or card issuer to process the refund.

This policy does not limit any rights available to you under applicable law.