Shipping policy

Shipping Policy

Shipping destinations

Broken Wing Heritage Co. currently ships to addresses within the United States. We do not currently offer international shipping.

Processing times

Many Broken Wing products are made to order. Print-on-demand products generally require 2–7 business days for production before shipment. Some products fulfilled by Apliiq may require approximately one week for production.

Products shipped directly by Broken Wing Heritage Co. are generally processed within 1–3 business days.

Processing times may increase during holidays, periods of high demand, or temporary product shortages. Business days do not include weekends or federal holidays.

Shipping rates and complimentary shipping

Standard shipping charges are calculated and displayed at checkout.

Complimentary standard shipping is available on qualifying U.S. orders with a merchandise subtotal of $100 or more after discounts and before taxes.

Separate shipments

Your order may include products fulfilled by different production partners or directly by Broken Wing Heritage Co. Items may therefore arrive in separate packages and on different dates. You will not be charged additional shipping because an order is divided into multiple shipments.

Delivery estimates

After production, most standard U.S. shipments arrive within approximately 2–8 business days. Delivery estimates are not guarantees and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Tracking

Tracking information will be emailed when each shipment is prepared. Tracking activity may take several business days to appear after a label is created.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address correction is needed. Address changes cannot be guaranteed after an order enters production.

Broken Wing Heritage Co. is not responsible for delays, failed deliveries, or additional shipping charges caused by an incomplete or incorrect customer-provided address.

Lost, delayed, or delivered packages

If tracking has not updated for an extended period or your package has not arrived within the expected timeframe, contact us through our Contact page with your order number.

If tracking shows that a package was delivered but it cannot be located, first check with household members, neighbors, the delivery carrier, and your local delivery office. We will assist with available carrier or fulfillment-provider inquiries, but replacement or refund eligibility depends on the results of that review.

Damaged or incorrect orders

If an item arrives damaged, defective, or incorrect, contact us within 30 days of delivery and include clear photographs of the item and packaging. Please review our Return and Refund Policy for additional information. [https://brokenwingheritage.com/policies/refund-policy]